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How are you accessing Canvas?

Supported Browsers

Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.

Canvas supports the last two versions of every browser release. We highly recommend updating to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in. (Best Browsers for Canvas)

Getting the Most Out of Canvas on Mobile

Canvas on Mobile Browsers

Canvas does not officially support mobile browsers (e.g., iOS Safari, Chrome App, Firefox App). However, in some cases, using the mobile browser may provide a better experience than the official app. It is suggested that you try both methods to find which works best for your device and situation.

Canvas iOS and Android Apps

Canvas recommends using the Canvas by Instructure app. The app is compatible with the following mobile operating systems, on both tablets and mobile phones:

iOS 7.0+

Android 4.0+

The app can be downloaded through the Play Store on Android, or the App Store on iOS devices. Search for "Canvas by Instructure" and install. For more information and a link to the mobile guides from Canvas, visit Accessing Canvas via Mobile Apps on the IU Knowledge Base.

When logging in for the first time, the Canvas app will ask for your institution's url. Enter iu.instructure.com in this field. From there, you will be taken to Central Authentication Service, where you should enter your IU username address and passphrase to log in.

Technology requirements for this course

To successfully complete this course, you need a laptop or desktop computer with the latest web browser versions and reliable internet access (preferably DSL or faster). Below is a suggested list of recommended software to maximize your learning experience.

Latest versions of software/plugin/players

Adobe Reader
Adobe Flash Player
Microsoft Office 2007 or higher

Other Hardware

Speakers
Digital inking capability (optional but recommended)

Microsoft Office, Adobe Acrobat, and many other programs are available free to you as an IU student through Indiana University's license agreements. You can download most of these programs directly at IUware Online. IUware requires you to log in with your IU username and passphrase. Not all software is available online. If you need a program on a DVD, you can purchase discs through through your local campus bookstore or through IUware Off-Campus Software Publishing.

Getting Help

Canvas Help

Clicking on the Help icon at the bottom of the left side toolbar is also a great way to find information about Canvas.

Help allows you to do the following:

Ask your Instructor a Question,
Search the Canvas Guides, or
Report a Problem to UITS

Need more help with Canvas or other technology?

Contact the IT Support Center
The IUE IT Help Desk is located in Hayes Hall Room 169. The Help Desk hours are Monday-Thursday 8am-7pm and Friday 8am-5pm. Telephone support is available 24/7.
Phone: 765-973-8375 | Email: iueitsup@iue.edu | Chat: ithelplive.iu.edu

Another great information source for all things IU is the Knowledge Base.

Return to: Getting Started