Course Syllabus

Syllabus Navigation

 

 

Course and Instructor Information

How to Contact Me

Instructor: Chae Young Chang

 Email: chang34@iu.edu

 Phone: 219-981-5635

Office: Dunes Medical Professional Building #2131 & Virtual Office

Office Hours: Mondays 1:00 PM ~ 3:00 PM or by appointment

 

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SPEA Mission Statement

The mission of the School of Public and Environmental Affairs Program is to sustain a diverse, collaborative community of learning that provides professional education to develop ethical, motivated, and effective leaders and to impact our changing region, nation, and world through community engagement and research.

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Course Description

This course will explore the U.S. health services system which is the combination of resources, organization, financing, and management that culminates in the delivery of health services to a population. As such, this course will focus on how health services are organized and managed, how resources such as the health workforce, technology, and financial resources are developed and deployed, what types of governmental and community support drive the system, how services are delivered, and finally what kinds of changes are in store for the US. Health services system.

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Learning Outcomes

Upon successful completion of this course, students should be able to:

• Describe the basic features of the healthcare system and explain the history and evolution of the healthcare system in the U.S.
• Identify a diverse patient population and analyze the social and environmental factors contributing to different health outcomes in various communities.
• Explain the foundation of the U.S. healthcare system, including delivery, workforce, finances, quality, and regulatory policies and practices.
• Explain the health policy-making process and analyze the impact of health policy, regulations, and legislation on healthcare for individuals, groups, communities, and populations across the lifespan.
• Discuss healthcare workers’ roles, responsibilities, and competencies and identify the best healthcare profession career fit you.
• Discuss competencies in communication, interpersonal relations, management, and leadership to enhance organizational effectiveness.
• Analyze contemporary ethical issues from multiple perspectives, including that of medical professionals, patients, and society in general.
• Apply strategic planning processes (strategy formulation, strategy implementation, and strategy evaluation) to develop unique organizational competitiveness.
• Identify the complexities and challenges facing healthcare delivery for the financial management of healthcare organizations.
• Explain the spectrum of healthcare delivery, including primary, outpatient, and inpatient care for patients and what to expect related to different services.

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Course Requirements

• Required Text (IU eText)

  • • Shi, L. & Johnson, J.A. (2021). Novick & Morrow’s Public Health Administration: Principles for population-based management. 4^th ed. Burlington, MA: Jones & Barlett Learning. ISBN: 978-1284195507

    • Shi, L. & Singh, D.A. (2026). Delivering Health Care in America: A System Approach, 9^th ed. Burlington, MA: Jones & Barlett Learning. ISBN: 978-1284297904

• Computer & Digital Literacy Skills

  • • Comfort using Canvas, sending an email with attachments, downloading and installing software, and using video conferencing tools like Zoom.
    • Proficiency using Microsoft Office programs like Word and PowerPoint.
    • Using online libraries and databases to locate and gather appropriate information.
    • Using online search tools for specific academic purposes, including searching criteria, keywords, and filters.
    • Properly citing information sources.
    • Preparing a presentation of research findings.

• Technical Requirement

      You will need the following in order to participate in this course:

• • Computer hardware requirements:

• • • A laptop or desktop computer
    • An internet connection
    • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
    • A webcam or HD webcam - built-in or USB plug-in
  • Computer software requirements:
    • Adobe Acrobat or a similar PDF reader
    • Web Browser
    • Desktop version of Zoom (Optional)
    • Microsoft Word, PowerPoint
  • Internet browser requirements:
    • Up-to-date
    • Google Chrome or Mozilla Firefox are recommended
  • Internet connection speed requirements:
    • Broadband wired or wireless (3G or 4G/LTE)

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Technical Support

You may also receive support from

• • University Information Technology Services (UITS) (human support)
  • IU Knowledge Base (IUKB) (guides)
  • IUware (download free software)

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Course Technology Accessibility and Privacy Policies

Accessibility Statements

This course uses technologies that may support accessibility in different ways. Please refer to the accessibility statement for each technology provider for details as to the level and types of accessibility that are supported.

Follow the link to access Accessibility Statements for commonly used software.

Privacy Policies

Follow the link to access Privacy Policies for commonly used external tools that require the user to create an account.

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Accessibility Statement and Privacy Statement Link

accessibility and privacy statement link

Technology	Accessibility Statement Link	Privacy Statement Link
Canvas LMS	Canvas Accessibility Statement	Canvas Privacy Statement
Microsoft Products	Microsoft Accessibility Statement	Microsoft Privacy Statement
Zoom	Zoom Accessibility Statement	Zoom Privacy Statement
Turnitin	Turnitin Accessibility Statement	Turnitin Privacy Statement
Kaltura	Kaltura Accessibility Statement	Kaltura Privacy Statement
Adobe Photoshop	Adobe Photoshop Accessibility Statement	Adobe Photoshop Privacy Statement
Google Slides	Google Slides Accessibility Statement	Google Slides Privacy Statement
Google Forms	Google Forms Accessibility Statement	Google Forms Privacy Statement
E-Portfolio within Canvas	Canvas E-Portfolio Accessibility Statement	Canvas E-Portfolio Privacy Statement
Padlet	Padlet Accessibility Statement	Padlet Privacy Statement
Quizlet	Quizlet Accessibility Statement	Quizlet Privacy Statement
YouTube	YouTube Accessibility Statement	YouTube Privacy Statement

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Course Assessment & Grades

Overview of the Assignment

The table below provides an overview of how much each assignment is worth and when it is due.

assessment

Activities & Assignments	Points	Percentage of Grade	Due Dates (by11:59 PM CST)
Academic Integrity Module	10 pts	2%	8/30 (Sun)
Syllabus Quiz	10 pts	2%	8/30 (Sun)
Quizlet Practice	None	None	Every Friday
Comprehensive Assessment (Quiz, Quick Check, Padlet)	180 pts (10 pts*12)	36%	Every Friday
Online Discussion	120 pts (10 pts*12)	24%	Initial Posting: Every Friday Follow-up posting: Every Sunday
Mid-term Exam	90 pts	18%	WK9. 10/19 ~ 10/25
Final Exam	90 pts	18%	WK17. 12/14 ~ 12/17
Total	500 pts	100%

Students enrolled in V545 should substitute the exams with a final research project. Details on the project will be announced.

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Weekly Schedule

For a more detailed schedule, download the weekly schedule. Course Weekly Schedule

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Grading Scale

Grading scale

Grade	% Range	Points Range
A	93% <= Percentage <= 100%	465 <= Points <= 500
A-	90% <= Percentage < 93%	450 <= Points <= 464.99
B+	87% <= Percentage < 90%	435 <= Points <= 449.99
B	83% <= Percentage < 87%	415 <= Points <= 434.99
B-	80% <= Percentage < 83%	400 <= Points <=414.99
C+	77% <= Percentage < 80%	385 <= Points <= 399.99
C	73% <= Percentage < 77%	365 <= Points <= 384.99
C-	70% <= Percentage < 73%	350 <= Points <= 364.99
D+	67% <= Percentage < 70%	335 <= Points <= 349.99
D	63% <= Percentage < 67%	315 <= Points <= 334.99
D-	60% <= Percentage < 63%	300 <= Points <= 314.99
F	0% <= Percentage < 60%	0 <= Points < 300
I	Incomplete
W	Withdraw

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Description of Course Activities and Assignments

1. Class Preparation

• • Syllabus Quiz will helps you make sure you understand the important policies of the course before you embark on the course.
  • Good academic work must be based on honesty. Promoting honesty in academic work requires understanding the definition of academic dishonesty, its different types, and its causes and consequences.
  • Completing the ‘Academic Integrity Module’ helps you to avoid unintended dishonesty and to keep academic integrity. After completion, download your certificate and upload it to the canvas.

2. Comprehension Assessment Quiz 

• • To ensure that everyone keeps up with the reading, there will be 14 quizzes (True/False, multiple-choice, sentence completion, or short essay) on the readings assigned (both the chapters and the supplementary articles). Most of them will just check for familiarity with what was read. For your study, I will post quizlet practice for you.
  • For each quiz, you will have 2 hours to complete (on Canvas). No quiz can be retaken.

    [Note]

• • All quiz due is Friday at 11:59 PM. No late assignment will be accepted except for emergencies. 
  • You may drop 2 low scores and take the 12 highest scores for your final grade.
  • For each quiz, you will have two hours to complete (on Canvas). No quiz can be retaken.

3. Online Discussion

• • Every other week, I will post several questions for discussion. Each question will be closely related to the chapter you read each week. 
  • You are required 1) to provide your written response to the questions by Friday (so-called, ‘initial posting’); 2) to provide at least two feedbacks on peer postings and replies to peer feedback by Sunday (so-called, ‘follow-up posting’).
  • Note that all follow-up postings must be made between Friday (after your initial posting) and Sunday. Any early or late posting will NOT be counted. This policy is to encourage your active participation in the discussion.
  • Your postings are expected to be logical, informative, fact-based, well-written, and thought-provoking. To do these, your initial posting should be at least 200 words (but no more than 500 words) and your follow-up posting should be at least 100 words (but not more than 500 words). Note that you are unable to get points if your postings are too short (such as ‘I agree’), rushed, and repetitive of others’ posts.
  • In answering, you are free to (even encouraged to) research reliable articles or web pages (except for personal blogs). However, copying and pasting are prohibited and regarded as plagiarism. Read it and put it into YOUR OWN WORDS. Any copied and pasted postings will NOT earn any credit and be reported as academic dishonesty.
    • Example) Why did the U.S. health services system begin with a focus on public health? In the pluralistic U.S. system, what is the role of the public health system in supporting and/or delivering health services?
•   [Note] 
  • Like the quiiz, you may drop 2 low scores and take the 12 highest scores for your final grade.

4. Exam

• • You are required to take an online midterm exam in week 9 (Oct 19 ~ Oct 25) and an online final exam in the final week (Dec 14 ~ Dec 17). Detailed instructions will be provided soon.
  • Students enrolled in V545 should substitute the exams with a final research project. Details on the project will be announced.

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How Will I Know How I’m Doing in This Course?

Grades (along with feedback) will be posted in Canvas (under Gradebook) within 48 hours of the due date. Since Canvas keeps track of all of your grades, you should always be able to calculate your current grade in the course. If you need assistance, please contact me.

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IU Online Academic Support Services

IU Online provides quick and easy access to tools, tips, and IU resources to help you succeed in your online courses, including:

• • Math and Writing Support: Direct access to IU-trained math mentors and writing consultants
  • Libraries and Research: Online access to IU library resources and research librarians
  • Technology: A full suite of software, collaboration tools, cloud storage, and training

For more information, visit IU Online Academic Support.

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IUN Support Services

Academic Support:

• Registrar
• Academic Calendar
• Library
• Student Affairs and Enrollment Management
• Academic Success and Achievement programs
• New Student Orientation
• Placement Testing
• Writing Center
• Math Center
• Bookstore

Student Support Services:

• Accommodation and Accessibility Services

Every attempt will be made to accommodate qualified students with disabilities (e.g. mental health, learning, chronic health, physical, hearing, vision neurological, etc.) You must have established your eligibility for support services through the appropriate office that services students with disabilities. Note that services are confidential, may take time to put into place and are not retroactive; Captions and alternate media for print materials may take three or more weeks to be produced. Please contact your campus office as soon as possible if accommodations are needed.

• IU Northwest Accessibility Services.
• IU Northwest Disability Support Services.
• Counseling Services
• Admission
• Student Accounts
• Financial Aid
• Academic Advising
• Behavioral Consultation Team
• Career Services
• Veterans

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Course Policies

Email Policy

Canvas message is my preferred means of contact. I will return your message within 48 business hours. In case of emergency, only email me at chang34@iu.edu.

Emails must have a SUBJECT LINE, including COURSE NAME, CLASS CODE, and BRIEF QUESTION. Your email will be directed to the spam mailbox without these components, and I have no chance to read it.

Emails sent to me during weekdays (Monday through Friday) will receive a reply within 48 hours. If I am at my desk, I will reply immediately after receiving your email. I usually check my emails over the weekend and reply to student’s inquiries promptly. However, there will be times during some weekends for which I am away from my computer or at a location with no access to the internet. In such a case, I will reply to your emails once I return to my office on Monday.

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Online Etiquette

It is important to build a class climate that is welcoming and safe for everyone. Please display respect for everyone in the class. You should avoid racist, sexist, homophobic, or other negative languages that may exclude our campus and classroom community members.

• • Humor and sarcasm don’t translate very well when using email or online discussions. Be careful. I will delete any posting that I believe is inappropriate.
  • Keep in mind that there's a real, live human being with feelings on the other end of your email or discussion posting--if you were sitting in front of that person, would you say to their face what you're saying in your email or discussion posting? Remember that your words are written in an email or discussion posting -- you can't take them back.
  • Avoid offensive language, especially comments that might be construed as racist or sexist.
  • Remember that the law still applies to cyberspace. Do not commit illegal acts online, such as labeling or slandering others, and do not joke about committing illegal acts.
  • Do not post a message more than once.
  • Generally speaking, avoid putting words into full capitals. Online, all-caps is considered SHOUTING.
  • If you are following up on a previous message or posting, summarize that message or posting. Read existing follow-up postings and don’t repeat what has already been saying.
  • Reveal only information that you are comfortable sharing.

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Participation

You should be logging onto Canvas at least three times a week to view assignments, presentations, contribute to discussions, post questions, read the posting of others, etc. Activities and assignments will be posted in advance, providing ample time for completion. Please plan your schedules accordingly.

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Course Absence

If you plan to be absent from class activities for longer periods of time because of a sport, school, medical, or family event, please let me know and complete your work in advance. For a scheduled exam/quiz, forum, or other course events, arrange with me for an earlier date. In case you miss these scheduled events, you will receive a zero.

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Late assignment policy

Late work will incur a 20% penalty per day.

No late work will be accepted more than one week after the original due date.

If you experience an emergency, you must notify me by email as soon as possible. Your email should:

• • Briefly explain the reason for the delay (e.g., illness, family emergency, or an unforeseen work-related emergency). You do not need to share personal details.
    
  • State when you plan to submit the assignment.
    

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Incomplete Grade

Incomplete (I) grade will be given only when the following requirements are met: (1) the work of the course is substantially completed, (2) the student's work is of passing quality, (3) the student is under extraordinary circumstances (such as health issue). The student must present the appropriate documentation and approval of the academic advisor. Poor performance in a course cannot be grounds for an incomplete grade. Refer to the IU Northwest Bulletin 2024-2026 website.

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Plagiarism

Honesty requires that any ideas or materials taken from another source for either written or oral use must be fully acknowledged. Offering the work of someone else as one’s own is plagiarism. Thus, the language or ideas taken from another may range from isolated formulas, sentences, or paragraphs to entire articles copied from books, periodicals, speeches, or other students' writings. The offering of materials assembled or collected by others in the form of projects or collections without acknowledgment also is considered plagiarism. Any student who fails to give credit for ideas or materials taken from another source is guilty of plagiarism.

(Faculty Council, May 2, 1961; University Faculty Council, March 11, 1975; Board of Trustees, July 11, 1975) Source comes from IU's Policies site.

According to the Indiana University Code of Student Rights, Responsibilities, and Conduct (2010), a student must give credit to the originality of others and acknowledge indebtedness whenever:

• • Directly quoting another person's actual words, whether oral or written;
  • Using another person's ideas, opinions, or theories;
  • Paraphrasing the words, ideas, opinions, or theories of others, whether oral or written;
  • Borrowing facts, statistics, or illustrative material; or
  • Offering materials assembled or collected by others in the form of projects or collections without acknowledgment.

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Use of Artifical Intellegence 

The use of Artificial Intelligence (AI) tools is permitted only as a supplemental resource for brainstorming, proofreading, and refining ideas. However, AI-generated content must not replace original thought or critical analysis. Submitting AI-generated assignments without modification or proper attribution will be considered academic dishonesty and subject to the same penalties as plagiarism. Any student found submitting AI-generated work as their own may face penalties, including grade deductions, assignment failure, or further disciplinary action in accordance with university policies.

If you choose to use AI, you must save your original draft before making any revisions with AI. Before submitting any assignment, students must verify whether their work is AI-generated using AI detection tools such as Scribbr, ZeroGPT, Grammarly, or other reliable platforms. If your work is flagged as AI-generated, you must revise it to ensure authenticity before submission.

The instructor also checks submitted work for signs of AI-generated content. However, these tools are not infallible, and flagged work will be reviewed alongside other factors (e.g., writing style consistency, citation practices). If a submission is suspected of being AI-generated, students may be asked to provide additional evidence of their work process, such as notes or drafts. Disputes regarding AI detection results will be handled on a case-by-case basis, and students will have the opportunity to clarify or contest findings. If you are unsure about appropriate AI use, consult the instructor before submitting your work.

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Fair Use Policy

Copying or recording synchronous classes and asynchronous course materials without professor Chang's express prior approval is prohibited. All copies and recordings remain the property of Indiana University and Professor Chang. IU and professor Chang reserve the right to retrieve, inspect, or destroy the copies and recordings after their intended use. These policies are not intended to affect the rights of students with disabilities under applicable law or IU policies.

All images and pictures used for this class are publicly available and for educational purposes. Section 107 of the Copyright Act states “the Fair Use of a copyrighted work, including such use by reproduction in copies or phonorecords or by any other means specified by that section, for purposes such as criticism, comment, news reporting, teaching (including multiple copies for classroom use), scholarship, or research, is not an infringement of copyright. In determining whether the use made of a work in any particular case is a fair use the factors to be considered shall include—the purpose and character of the use, including whether such use is of a commercial nature or is for nonprofit educational purposes …”

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Course Evaluation

Many students disregard course evaluations as an optional part of taking a course. At IUN, and especially for online classes, completing the course evaluations is not optional. Your input, suggestions, opinions matter and are taken seriously. We cannot continue to promote online course offerings if students do not complete their course evaluations because departments are held accountable for having adequate response rates, and instructors are also affected by low response rates. Please do your part in understanding that it is part of your duty as a student to complete every course evaluation, regardless of how you personally feel about the course or the instructor. They are that important.

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Right of Revision

The instructor reserves the right to revise or adjust the course syllabus to best accommodate the students' pace and needs.

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University Policies

Accommodations

Every attempt will be made to accommodate qualified students with disabilities (e.g., mental health, learning, chronic health, physical, hearing, vision, neurological, etc.) You must have established your eligibility for support services through the appropriate office that services students with disabilities. Note that services are confidential, may take time to put into place, and are not retroactive; Captions and alternate media for print materials may take three or more weeks to get produced. Please contact your campus office as soon as possible if accommodations are needed. Find your campus office serving students with disabilities.

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Intellectual Dishonesty

All work should be your original product unless explicitly noted otherwise. Any materials you reference or take from others should be properly cited. Cheating, plagiarism, or fabrication in any form will not be tolerated, regardless of any justification. For more detailed information, see the Student Responsibilities section of the Code of Student Rights, Responsibilities, and Conduct. Academic misconduct will not be tolerated. The minimum consequence is failing the assignment. In a case of a more serious offense, a student may fail the course. Students should NOT present work from other courses in this class (i.e., using pieces of previous papers you have done is considered plagiarism). I may use the services of Turnitin.com to check for the originality of your written work.

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Title IX Sexual Misconduct

As your instructor, one of my responsibilities is to help create a safe learning environment on our campus. Title IX and our own Sexual Misconduct policy prohibit sexual misconduct. If you have experienced sexual misconduct or know someone who has, the University can help. I encourage you to visit the Stop Sexual Violence website to learn more. If you are seeking help and would like to speak to someone confidentially, you can make an appointment with a Mental Health Counselor on campus.

It is also important that you know that federal regulations and University policy require me to promptly convey any information about potential sexual misconduct known to me to our Deputy Title IX Coordinator or IU’s Title IX Coordinator. In that event, they will work with a small number of others on campus to ensure that appropriate measures are taken, and resources are made available to the student who may have been harmed. Protecting a student’s privacy is of utmost concern, and all involved will only share information with those that need to know to ensure the University can respond and assist.

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Code of Student Rights, Responsibilities, and Conduct

Students are expected to adhere to the Code of Student Rights, Responsibilities, and Conduct at all times. Any inappropriate behavior, disruptive conduct (e.g., engaging in a hostile or disrespectful commentary on the site or discussing irrelevant evidence), or non-compliance with faculty directions can result in charge of Academic and/or Personal Misconduct, the consequence of which could be a variety of sanctions either from the instructor or the Dean of Students. For more information, see The Code of Student Rights, Responsibilities, and Conduct.

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Campus Grading Policies

The following includes highlights paraphrased from several campus or university policies pertaining to grades and grading. For official descriptions of these and other related policies, click the Campus Course Policies button on your Canvas toolbar and then click the link for Campus Academic Policies.

Grade Appeal

If you believe the grade received in a course is incorrect, you should follow the Grade Appeal Policy.

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Dropping a Course

During the first week of classes, you may drop a class with no grade recorded on your transcript. From the second week of classes through the ninth week (the ‘auto W’ period), you may withdraw from a class with an automatic grade of ‘W.’ This will be recorded on your transcript but not included in your GPA.

After the ninth week (and before the final exam period), a student wishing to withdraw with a grade of ‘W’ must be passing the course at that time. You must complete a ‘Drop Only’ form and contact the offices listed for signatures before giving the form to the instructor. The instructor will confirm on the form that you are passing at that time for a ‘W’ grade or that your grade is an ‘F.’ This ‘F’ grade WILL be included in the calculation of your GPA.

Faculty members are required to report any student who stops attending a class and does not withdraw (with a grade of ‘W’ or ‘F’). Failure of a course due to non-attendance may affect financial aid award amounts.

It is important to withdraw from a course within specified timeframes (refer to the IU Northwest Bulletin 2022-2024 website at

** Automatic Withdrawal Deadline: Oct 25, 2026 

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