Technology Help
Need help with Technology?
To explore technology tools check out UITS' Getting Started Guide For Students (Links to an external site.).
Something strange not working with any IU systems? Check out Status.IU Links to an external site. for information about interruptions to technology.
Introduction to Canvas for new users
If this is your first time (of if you need a refresher) using Canvas, get started by following these steps:
- Check that your browser is Canvas-friendly (Links to an external site.)
- Find your Canvas Inbox (Links to an external site.)
- Set your Canvas notifications (Links to an external site.)
- Get to know your Canvas Dashboard (Links to an external site.)
Visit the Canvas Video Guides Links to an external site., Student Guides Links to an external site., and Canvas Basics Guide Links to an external site. to learn more helpful tips about using Canvas. Also see Trouble Shooting Links to an external site..
Where do I find my Canvas course sites?
You can quickly launch Canvas by going to canvas.iu.edu (Links to an external site.) or launch Canvas through One.IU (Links to an external site.) by searching for "Canvas."
When you log in to Canvas, the first thing you will see is your Dashboard.
Usually, your Canvas course sites are available a few days before classes start. Even if you are registered for a course, you will not be able to view your Canvas courses sites until your instructors make them available to you (by publishing them).
If you don't see a course in Canvas that you're registered for, first contact your instructor Links to an external site.. Ask them if/when the Canvas site will be published. You can find your instructor's name by checking your course schedule (via One.IU), and use the IU Directory for their Contact Information Links to an external site..
Resources for Zoom
- Learn to use video and audio on and off functionality(Links to an external site.)
- You can set up a Virtual Background (Links to an external site.)
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Customize your Zoom Profile (Links to an external site.)
- Update your name, set up your personal Zoom link
- Joining a Zoom meeting (Links to an external site.)
- Opening the chat (Links to an external site.)
- Sharing your screen (Links to an external site.)
- Use the IU Knowledge Base page About Zoom at IU (Links to an external site.) to learn more.
Contact UITS (Links to an external site.)if you need help with Zoom.
Accessing from outside the U.S.
- IU provides a VPN (Links to an external site.) to all students but you will likely have access to many campus resources (Canvas, One.IU, etc.) without a VPN. Zoom has some restrictions in China, but there is a workaround so you can access Zoom from China (Links to an external site.). If you have questions or concerns, contact IU's University Information Technology Services (UITS) (Links to an external site.).
Finding tech support
You have access to 24/7 tech support through University IT Services (UITS).
These resources include:
- The IU Knowledge Base for documentation about using technology at IU and resolving known issues
- Phone, email, and chat support available 24/7
- In-person support (when in-person classes are in session)
Bloomington Phone, email, and chat support is available 24/7:
Chat: http://ithelplive.iu.edu Links to an external site.
Phone: 812-855-6789
Email: ithelp@iu.edu
Online: Knowledge Base Links to an external site.
Find the drop in help ad locations for IU Bloomington's campus IT Support Center in the Knowledge Base.
Computer / Hardware
Check out the IU Computer Guide (Links to an external site.).
Software
To ensure that you have access to up-to-date digital tools, Indiana University provides different software options to students that you can use at no additional cost. See IUware (Links to an external site.) and IUanyWare (Links to an external site.) to download or stream Microsoft Office, Adobe Creative Cloud, and more.
Common Email Issues
- If you already have a Google account, you may experience issues switching between accounts. Follow the instructions on the IU Knowledge Base to resolve conflicts between Google at IU and personal Google accounts. (Links to an external site.)
- Explore the topics related to problems sending or receiving email. (Links to an external site.)
- For help setting up your email on a mobile device, refer to the article about your mobile device at IU. (Links to an external site.)
Google at IU
As an IU student, you already have a Google at IU account, which makes Google's G Suite for Education available to all IU students. If you are asked to use Google for any of your classes, always use your Google at IU account and not your personal Google account. For more detailed information about Google at IU, including information about other Google tools, you can:
- Refer to the IU Knowledge Base (KB) article, "About Google at IU"
- Visit the UITS website